1. Eligibility for Returns
- Returns must be initiated within 5 days of receiving the order.
- Items must be unused, in original packaging, and in resalable condition.
- Proof of purchase is required for all returns.
2. Non-Returnable Items
- Final sale items, gift cards, and personalized products cannot be returned.
- Used, damaged, or altered items are not eligible for return.
3. Return Process
- To initiate a return, contact us with your order details.
- Once approved, you will receive return instructions.
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
4. Refund Policy
- Refunds will be processed within 5 business days after receiving and inspecting the returned item.
- Refunds are issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
- Exchanges are accepted if the requested item is available.
- Follow the return process and mention your exchange request.
6. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, contact us within 6 days with photos of the issue.
- We will provide a replacement or refund at no additional cost.